FAQs

Kim R Sanchez Jewelry is limited-edition, handcrafted with love, and infused with reiki energy by Kim Sanchez in Cincinnati, OH. Unique, modern, geometric designs in sterling silver and natural gemstones raise your energetic vibrations to provide healing and support on your personal growth journey to finding your purpose and aligning with your best self.

What Materials Do You Use?

Our jewelry is made of sterling silver, natural gemstones and some pieces include leather. Gold options will be available soon. All crystal and gemstone inventory is personally selected and checked for authenticity. As with any business, my list of suppliers is proprietary information, however, gemstone and crystal country of origin information is shared when available.

How Do I Check My Ring Size?

Not sure what your ring size is? Grab a ring that fits and use this handy app. You can find it on the Apple Store or Google Play
Click here and use the connect form to request a free ring sizer, one per customer. Be sure to include your full name and shipping address.

Do You Offer Discounts?

As a small business, we take great pride in offering competitive prices on unique, quality handcrafted products all year round. Occasionally, you will find sale prices marked on individual items online and we may offer coupon codes once or twice a year.

How Do I Clean and Care for My Jewelry?

Metal:

Sterling silver naturally tarnishes when exposed to air, chlorine, sulfur, humidity, perspiration, cosmetics, bleach and other chemicals. Fun tip: wearing your sterling silver jewelry regularly can help prevent tarnishing!

  • To remove tarnish, we recommend regularly wiping your sterling silver jewelry with a non abrasive jewelry polish cloth.
  • Any remaining tarnish may be cleaned with mild diluted soap and an ultra soft bristle toothbrush.
  • Rinse with warm water and dry thoroughly before wearing or storing in an air tight container or baggie.

Gemstone:

Gemstones may attract oils, lotions, and dirt, which can cause them to appear dull.

  • To clean your gemstone jewelry, we recommend using a non-abrasive lint-free cloth to wipe clean. If needed, remove any remaining dirt behind the stone with mild diluted soap and an ultra-soft bristle toothbrush.
  • Rinse with warm water and thoroughly drying with a lint-free cloth before wearing or storing in an airtight container or baggie.
    *Opaque gemstones should only be wiped clean with a damp cloth.
  • Avoid contact with hair sprays, lotions, or perfumes since the chemicals can be absorbed over time and cause discoloration.


We highly recommend you remove jewelry before exercising, swimming, showering, gardening, and certain household chores (What a great excuse to get out of cleaning! You're welcome). When not wearing, store your silver jewelry in an airtight container or baggie.

    Do You Offer Gift Wrapping?

    Each jewelry piece you order will arrive beautifully packaged in a jewelry pouch and gift box tied with ribbon. Crystals are shipped with a jewelry pouch and can be gift wrapped upon request. We are happy to include a gift card with a personalized message. Simply include your gift message in the notes during checkout.

    We do not include a receipt or invoice unless requested.

    Shipping Policy

    Many of our items are made to order when your order is placed and will be shipped within 2-3 weeks. In-stock items will ship within 1-3 business days. If you need expedited delivery please email hello@kimrsanchez.com and we will do our best to accommodate your request.

    Your order will be shipped via USPS First Class Insured Mail for a flat fee of $7.95 or you can choose USPS Priority 2-Day for a flat fee of $11.95. Please note that Business Days do not include weekends or holidays. 

    Orders over $80 Ship free.

    Once orders are processed and shipped, you will receive a shipping notification with your Tracking Number. Please ensure your shipping information is correct and current. Should a package be returned to us, the buyer will be responsible for shipping charges for me to reship your package to you.

    Kim R Sanchez Jewelry is located in Ohio. We are required to charge sales tax to customers residing within the state. Orders shipped outside Ohio will not be taxed.

    We currently ship within the USA only.

    Returns

    As all Kim R Sanchez Jewelry is carefully handcrafted and crystals are hand-selected, we want you to love with your new piece(s)! With this in mind, Kim R Sanchez Jewelry will accept items for exchange or return with the exception of custom jewelry orders. Please ensure that the item is returned in new, unworn, and unmodified condition and is postmarked within 7 business days from the delivery date of your order. No returns or exchanges will be accepted after that.

    If you would like to return or exchange an item please email for a return authorization at hello@kimrsanchez.com with RETURN/EXCHANGE in the subject line.

    Customers will assume responsibility for return shipping charges. Shipping charges will not be refunded on returned or exchanged items. If the item included “Free Shipping” the actual cost of shipping will be deducted from the return or exchange. Kim R Sanchez Jewelry will not assume responsibility for reimbursement or compensation of return packages damaged or lost in transit. For your safety, we recommend that any return be fully insured via a carrier that provides tracking information.

    Refunds will be credited back to the original form of payment. 
    Some return exceptions to this policy may apply and will be at my discretion.
     

    Repairs

    We take pride in the craftsmanship of our jewelry. If you need to have a repair made please contact us at hello@kimrsanchez.com with an explanation of what needs repair and we will be happy to fix it. Depending upon the repair needed there may be a cost for additional materials.

    Still Have Questions?

    Get in touch and we'll be happy to assist you.